Gaming at tq99 is more than winning or losing — it's a healthy form of entertainment. We want every player to enjoy the experience, stay safe, and reach out for help whenever they need it.
Joining tq99 means more than signing up for a platform. We want every member to keep enjoying it for the long haul — responsibly, within their limits, and with genuine enjoyment.
Responsible gaming means playing with awareness. Setting your own budget, keeping to a schedule, celebrating wins but keeping a level head after losses — that's what it truly means to be a responsible player.
Tq99 believes that a happy, healthy player is our greatest asset. That's why we don't just offer games — we think about player wellbeing at every step and provide the tools and support to back it up.
Gaming should never be a way to escape life's problems. If you feel it's having a negative impact on your work, relationships, or finances, don't keep it to yourself — seeking help is the smart move. tq99 has made that path as easy as possible.
Our core principles: At tq99, player wellbeing always comes before profit. This isn't just a statement — it's reflected in every feature and policy we have.
You see gaming as entertainment, not a source of income.
You set a budget before playing and stick to it.
Don't increase your bets trying to recover what you've lost.
You set your own gaming hours and take breaks when needed.
You don't hide your gaming habits from family and friends.
If something feels wrong, reach out and ask for help yourself.
Tq99 gives every player a range of effective tools to stay in control of their gaming. These can be activated at any time from your account settings.
Set a maximum daily, weekly, or monthly deposit limit.
Set a daily time limit for gaming before you start.
Take a break from gaming for a set period — anywhere from 1 day to 6 weeks.
Use this option if you want to step away from gaming for an extended period.
How to set it up: Log in to your account → Settings → Responsible Gaming section. Or contact our Live Chat support directly and they'll walk you through it.
Many people don't realize when gaming shifts from fun to a problem. If you notice the signs below, it's time to take action.
If two or more of the above signs apply to you, don't wait — reach out to tq99 Support. Asking for help isn't weakness; it takes real courage.
Ask yourself these questions honestly — this check is entirely for your own benefit.
Do I regularly spend more than my set budget on gaming?
Do I keep playing out of frustration or anger after a loss?
Do I hide my gaming from my family?
Do I find it impossible to stop gaming even when I want to?
Am I neglecting important responsibilities because of gaming?
Have I borrowed money from someone to fund my gaming?
If you answered "Yes" to any of these, please speak with our support team.
Asking for help can feel daunting. But tq99 is here for you. Follow the steps below.
The first step is being honest with yourself — "I need help." It's the hardest step, but also the most important.
Activate a cooling-off period or self-exclusion. This can be done through your account settings or via support.
Our 24/7 Live Chat support is fully confidential. There's no judgment here.
Don't face it alone — lean on the people around you. Family support plays a big role in recovery.
Gaming addiction is a recognized condition with professional treatment available. Please speak to a mental health professional.
Strict age verification is in place to prevent underage access.
RTP information is published for all games. No hidden manipulation.
We help players who are struggling — without judgment.
Automated alerts are triggered when unusual gaming patterns are detected.
Everything you share when seeking help is kept completely confidential.
Strict measures are in place against any attempt to exploit vulnerable players.
Decide how much you're willing to spend before you start playing. Never go beyond that limit.
Decide in advance how long you'll play each day. You can set an alarm to help.
Losing is part of gaming. Chasing losses only leads to losing more.
Take at least a 10–15 minute break every hour. Long sessions impair your judgment and decision-making.
Don't play when you're angry, sad, or stressed. Decisions driven by emotion can be harmful.
Reaching out to tq99 Support or a family member when you're struggling takes real courage.
No matter how small the issue, our support team is always ready to help. Don't hesitate — we don't judge, we just help.
Problem gambling affects many people and there is no shame in it. With the right support, it is possible to overcome.
"Asking for help isn't weakness — it's the bravest thing you can do."
Play responsibly and within your limits. tq99 is always by your side — in good times and when things get tough.
18+ | Play Responsibly | We're Always Here to Help